Repairs Procurement Consultancy
If your repairs, maintenance or FM contracts are creaking, the fastest fix is to buy them better. We specialise in repairs procurement consultancy for the UK public and third sector, covering reactive repairs, planned maintenance and wider facilities management. Every engagement is bespoke and delivered around your procurement and contract management needs so you get a compliant award, clean audit trail and performance that holds in year three as well as month three.
What you are really procuring in repairs and FM
Good outcomes start with clear intent. Most estates carry a blend of urgent, cyclical and statutory demand. Your commercial model needs to reflect that mix.
| Workstream | What matters most | Typical scope | Smart pricing choices |
| Reactive repairs | Speed, first time fix, user satisfaction | Building fabric, voids, M&E callouts, locksmith, glazing, lifts | Schedule of Rates with uplift, capped callouts, price per property or void, clear rules for abortive visits |
| Planned maintenance | Predictability, asset life, cost control | SFG20 aligned PPM, cyclical decoration, roof and M&E lifecycle | Fixed price lots, measured term for mini-programmes, inflation and market testing rules |
| Statutory compliance | Safety, evidence, zero tolerance on lapses | Gas safety, EICR, fire alarms, emergency lighting, water hygiene, LOLER, asbestos | Lump sums for testing, menu pricing for remedials, daywork controls, certificate packs defined |
| FM soft services | Service quality and consistency | Cleaning, security, grounds, waste, reception, janitorial | Output based specs, service credits that reward outcomes, sensible TUPE and mobilisation allowances |
The problems we remove
Unclear scopes that create disputes
 We turn everyday language into precise specifications. For reactive works we define priorities, appointment windows, make safe standards and rechargeable works. For PPM and compliance we anchor to the right standards, list evidence packs and set rules for remedials so there is no wriggle room.
Data gaps that inflate prices
 Bidders price what they can see. We build a clean, usable data room: property archetypes, geography, volume history by trade and priority, asset registers for M&E, access constraints, vulnerable user flags. Better inputs reduce caveats and protect value for money.
Commercials that do not match risk
 We align model to workload. SOR for small jobs, fixed price for predictable PPM, capped rates for variable tasks, and NEC or JCT where projects warrant it. You get clear inflation rules, open book mechanisms and benchmarking so prices do not drift.
KPIs that reward activity not outcomes
 We focus on first time fix, time to repair by priority, month end statutory compliance, cost per property and user satisfaction trends. Definitions are tight. Data capture is auditable. Payment incentives link to what matters.
What our repairs procurement consultancy delivers
Options appraisal and route to market
 Framework call-offs and DPS can give speed if the lots match your need. Competitive procedures give control where you want local SMEs, blended models or a fresh specification. We map your choices against timeline, value and market interest, then set a plan with dates and owners.
Buyer and technical pack creation
 Specifications that operations teams can run without translation. TUPE and staffing summaries. SOR or pricing schedules that control spend without drowning your people in admin. Evidence templates for compliance. Draft contract conditions with fair rules on variations, emergencies and no access.
Market engagement that raises bid quality
 Supplier days, anonymised Q&A and structured site information. We brief on digital reporting, H&S and safeguarding expectations up front. Better engagement means stronger bids and fewer surprises at mobilisation.
Evaluation, negotiation and award
 We train panels to score consistently, run interviews and site visits that test delivery, and complete commercial checks without delay. Where negotiation is appropriate, we target clarifications that remove risk and lock in value.
Mobilisation that sticks
 First ninety days treated as a project. Data migration, permits to work, stock and vans, RAMS, IT connections, TUPE onboarding and the first KPI report. Weekly milestones, clear owners, and a visible go live checklist.
Contract management setup
 A one page dashboard that leaders can trust, meeting rhythms that drive improvement, and playbooks for poor performance or change. We can embed an interim contract manager or train your team, then step back.
Where we add the most value
- Local government seeking to consolidate building fabric repairs and compliance under a single front door while protecting small local suppliers through sensible lotting.
- Housing associations separating compliance testing from responsive works, fixing evidence templates and lifting statutory compliance to target quickly.
- NHS estates and universities bundling M&E PPM by building group to create steady pipelines that attract stronger bidders and keener prices.
- Charities operating as contracting authorities that need compliant procedures, better audit trails and an outsourced procurement manager for peak workload.
Social value and sustainability that fit repairs
We tie commitments to the contract footprint. Trade apprenticeships in the places you operate. Retrofit and low carbon skills for PPM teams. Community projects linked to your buildings. Carbon, waste and water reduction targets that are measurable and reported through the same dashboard as the core KPIs. No vague promises and no bolt-ons that are never delivered.
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If you already have a contract in trouble
You do not always need to retender. We run value for money reviews and supplier performance interventions that stabilise delivery and rebuild trust.
- Desktop review of scope, pricing rules, KPI data and commercial leakage.
- Joint service improvement plan with time bound fixes on access, first time fix, materials and supervision.
- Commercial reset using the levers in your contract and current market benchmarks.
- Independent audit schedule so progress is visible to boards and regulators.
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Why buyers choose us for repairs, maintenance and FM
- Repairs procurement consultancy first with deep category knowledge across building fabric, M&E, compliance and soft FM.
- Bespoke delivery that fits your governance, systems and teams rather than forcing a generic template.
- Capacity on tap when you need an outsourced procurement manager, evaluator support or interim contract leadership.
- Clean compliance with a cradle to award audit trail that stands up to internal audit and external scrutiny.
What you will leave with
- A route to market plan that people can follow
- A complete bidder pack with usable data and pricing tools
- An evaluation toolkit that makes scoring faster and fairer
- A mobilisation plan that gets you ready for day one
- A contract management handbook that keeps value on track